Transportation Reservation Lines

HOW TO ACCESS:

All Medicaid recipients who are NOT covered under a managed care plan should contact Southeastrans to schedule a ride.

Southeastrans may be reached at 1-855-325-7626.

Medicaid recipients who ARE covered under a managed care plan should contact the call centers as follows:

Aetna Better Health1-877-917-4150

Healthy Blue 1-866-430-1101

AmeriHealth Caritas 1-888-913-0364

Louisiana Healthcare Connections 1-855-369-3723

United Healthcare Community Plan 1-866-726-1472

ELIGIBILITY:

All Medicaid recipients with full benefits except some who have Medicaid and Medicare.

COVERED SERVICES:

Transportation to and from medical appointments.
The medical provider the recipient is being transported to does not have to be a Medicaid enrolled provider, but the services must be Medicaid-covered services. The dispatch office will make this determination.
Recipients under 17 years old must be accompanied by an attendant.

COMMENTS:

Recipients should call dispatch offices 48 hours before the appointment.
Transportation to out-of-state appointments can be arranged but requires Prior Authorization.
Same day transportation can be scheduled when absolutely necessary.